Standard Bank
Group digital platforms & communication
Standard Bank’s internal ecosystem was fragmented, with knowledge scattered across siloed systems and teams. This created misalignment, inefficiencies, and difficulty scaling digital capabilities. The Channels Hub was envisioned as a central platform unifying internal tools and channels.
Client
STANDARD BANK
Timeline
6 MONTHS
Services
UX
Website
INTERNAL
Challenge
- Dispersed institutional knowledge across documents and individuals
- Lack of a centralized source of truth for internal platforms
- Redundancy and inefficiency in decision-making
- Need for alignment across diverse business units
Goal
How might we consolidate fragmented knowledge into a unified, user-centered framework that supports collaboration, governance, and scalability?
- Stakeholder Interviews & Contextual Inquiries: Captured pain points and expectations
- Ecosystem & Journey Mapping: Visualized relationships and workflows
- Workshops & Heuristic Analysis: Validated insights and refined priorities
- Framework Development: Synthesized findings into a structured, navigable model
Result
Delivered a UX-led framework that:
- Consolidated scattered knowledge into a single source of truth
- Defined user needs, system relationships, and operational flows
- Informed product direction and platform architecture
- Enabled cross-functional teams to make decisions with clarity and confidence
Key Capabilities Demonstrated
- Strategic UX research in complex ecosystems
- Knowledge consolidation and ecosystem mapping
- Facilitating alignment across diverse stakeholders
- Driving user-centered frameworks for scalability
Prototyping
User testing
Interaction design
Design systems
Responsive design
Iconography and illustrations
Product lifecycle management
Agile methodology
Business acumen
Problem solving
Communication & presentations
Sketch
Indesign