Standard Bank
BCB Platform
I led the end-to-end product design for a new consolidated digital marketplace for Standard Bank - an integrated BCB (Business & Commercial Banking) platform that brings all internal financial products and approved third-party vendor services into a single, cohesive ecosystem. Over time, BCB’s digital offerings had expanded across multiple standalone portals, tools, and partner integrations. Business clients were required to navigate disconnected systems for payments, lending, trade finance, forex, compliance workflows, and external vendor services.
Challenge
BCB’s digital ecosystem within Standard Bank had evolved into a collection of disconnected products and third-party integrations. Users were forced to navigate inconsistent interfaces, duplicated workflows, and complex regulatory steps across multiple environments. This fragmentation increased cognitive load, reduced efficiency, and made it difficult to scale new services cohesively.
Goal
How might we structure complex, regulated banking journeys into clear, predictable, and confidence-building interactions, without oversimplifying critical business and compliance requirements.
- Built a scalable design system
- Structured end-to-end journeys across key business use cases
- Designed interaction patterns that supported clarity, feedback, and system status
- Rationalised information architecture to align with user mental models
- Applied design system principles to create consistency across products
- Used prototyping to test and refine system behaviour before implementation
Result
Over the course of a year, the platform was incrementally restructured and refined, resulting in:
- Improved user adoption and engagement
- Stronger customer feedback around ease of use and clarity
- A more cohesive, scalable interaction framework that aligned with Standard Bank’s long-term digital vision
Key Capabilities Demonstrated
- Problem framing beyond the initial brief (Business vs user needs)
- Interaction-first design in complex systems
- System-aware UX under regulatory and legacy constraints
- Cross-functional collaboration and design leadership support
- Structured a scalable framework to integrate internal financial products and external vendors into one cohesive platform.
Prototyping
Interaction design
Design systems
Responsive design
Iconography and illustrations
Tool proficiency
Strategic thinking
Product lifecycle management
Agile methodology
Business acumen
Problem solving
Project management
Communication & presentations
Design documentation