Nedbank
Value added services
Nedbank’s value-added services, including Lotto and water utilities, required improved usability and accessibility to better serve diverse customer needs. As part of the design team, I focused on creating intuitive interfaces and seamless user journeys that aligned with the bank’s commitment to innovation and customer satisfaction.
Challenge
- Complex financial service workflows
- Strict compliance and regulatory requirements
- Diverse user needs across different service contexts
- Cross-functional collaboration requiring clear communication and alignment
Goal
How might we simplify complex financial tasks into accessible, user-friendly experiences while maintaining compliance and reliability?
- Streamlined Interfaces: Designed clear, intuitive UI components
- Journey Mapping: Crafted end-to-end flows to reduce friction
- Accessibility Focus: Ensured inclusivity across diverse user groups
- Collaborative Iteration: Partnered with cross-functional teams to refine designs through collective input
Result
The redesigned Lotto and water utilities services delivered:
- Improved ease of use and accessibility
- Positive customer feedback on clarity and efficiency
- Stronger alignment with Nedbank’s digital innovation goals
Key Capabilities Demonstrated
- Simplifying complex financial processes
- Designing for accessibility and inclusivity
- Effective cross-functional collaboration
- Delivering user-centered solutions under regulatory constraints
Prototyping
User testing
Interaction design
Design systems
Responsive design
Iconography and illustrations
Product lifecycle management
Agile methodology
Business acumen
Problem solving
Communication & presentations
Sketch
Indesign